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Privacy Policy

 

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1. General

2. Our Company attaches great importance to the protection and respect of your personal data and privacy.

3. This personal data and privacy protection policy, hereinafter referred to as the ‘Policy’, sets out how we process the personal data that our Company collects and/or that you provide to us in the course of our dealings via our Website or arising from our contractual relationship.

Our Company hereby informs you of our practices regarding the collection, use, storage and possible sharing of the data we collect.

 

We invite you to read this document carefully to learn about and understand the practices we implement with regard to the processing of your data.

This Policy applies in addition to the provisions of the General Terms and Conditions of Use of our website and the General Terms and Conditions of Sale of our Products and Services. These documents are available on the website www.opmcitadel.com.

 

1. What are the purposes of processing your personal data ?

 

In order to offer our Customers access to our products and services, and to enable us to evaluate and improve these products and services, we collect data about you.

 

In this context, we inform you that your data is subject to automated processing based on your acceptance of this policy, for the following purposes :

 

[TO BE DEFINED AND SPECIFIED]

 

We use the data we collect to enable, among other things :

• Processing orders for our products and services, including registration, recording, fulfilment and shipping,

• Customer relationship management and any disputes,

• Providing products and services, improving them and maintaining them in a secure environment,

• Verifying, identifying and authenticating data transmitted by the customer,

• Sending communications, commercial or otherwise, on our own behalf and/or on behalf of partners, as well as information relating to the use of our products and services, advice on goods or services that may be of interest to you, based on the preferences you have communicated to us and which you can modify at any time from your account;

• Maintaining our products and services and carrying out internal technical operations in the context of problem solving, data analysis, testing, research, analysis, studies and surveys ;

• Improving and optimising our products and services, in particular to ensure that our content is displayed correctly on your device;

• Maintaining a healthy and secure environment for our products and services;

• Evaluating the effectiveness of the advertising messages we send and tailoring them to our customers;

• Etc., ….

 

1. What data do we collect ?

 

We may collect and process the following data:

 

Information that you provide to us directly

 

[TO BE DEFINED AND SPECIFIED]

 

Data that we collect automatically

 

[TO BE DEFINED AND SPECIFIED]

 

Data that we collect from third parties

 

[TO BE DEFINED AND SPECIFIED]

 

 

How long we keep your data

 

Note:

The retention periods for the data collected vary depending on the type of data and are subject to different legal and regulatory requirements (allowing for longer retention or, conversely, requiring their deletion, depending on the case).

In any event, this corresponds at a minimum to the need for the Parties to fulfil their contractual obligations.

After this period, archiving on a separate computer medium is permitted by law but may only be carried out for evidentiary purposes and with strictly limited access.

[TO BE DEFINED AND SPECIFIED]

 

 

4. Who are the recipients of the data we collect and why we share it with them

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[FOR EXAMPLE]

 

 

We may share Data about you with entities within our group as provided for in this Policy. This processing is based on our legitimate interest as data controller.

 

We work with third-party companies that may have access to your Data, including :

• subcontractors we use for technical services, telemarketing, or analytical solution providers (such as _____________);

• audience measurement providers _______________

• social sharing providers ___________________

•  

•  

• We only share your Data with the third parties mentioned above in the following cases :

[TO BE DEFINED AND SPECIFIED]

 

 

7. Are your data transferred outside the European Union?

 

Any Personal Data shared with our Company may be transferred to any company directly or indirectly related to it, provided that the sharing of this information is necessary for the performance of our services.

 

All Personal Data collected on our website is stored on our servers in France and/or within the European Union.

 

[POSSIBLE ADDITION]

 

They may be transferred outside the European Union. In this case, our Company takes the necessary measures with its service providers and partners (such as customer request management services, commercial relationship management services, etc.) to ensure an adequate level of protection for your Personal Data, in accordance with the regulations in force (Chapter V of the GDPR).

 

If the service providers and/or partners concerned are not members of the Privacy Shield agreement with regard to data transfers to the United States, or are not located in a country with legislation considered to offer adequate protection, they will have previously signed the ‘standard contractual clauses’ or will be subject to binding internal rules approved by the authorities. If the service provider and/or partner no longer meets or does not meet these conditions (adherence to the Privacy Shield, country considered to offer adequate protection, or standard contractual clause), our Company undertakes not to transfer your Personal Data to them.

 

8. What are your rights regarding your personal data?

 

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. These rights can be exercised free of charge by sending us an email to the following address: _____________, stating the reason for your request and the right you wish to exercise.

 

If we consider it necessary to identify you, we may ask you for a copy of your identity document.

In accordance with current European regulations, you have the following rights:

Right of access (Article 15 GDPR) in addition to obtaining a copy of your data,

Right to rectification (Article 16 GDPR), to update your data;

Right to erasure of your personal data (Article 17 of the GDPR), when they are no longer necessary or you have exercised your right to object or the collection, use, communication or storage of them is prohibited;

Right to withdraw your consent at any time when it constitutes the legal basis for processing (Article 13-2c GDPR);

Right to restrict the processing of your personal data (Article 18 of the GDPR);

Right to object to the processing of User data (Article 21 of the GDPR);

 

• Droit à la portabilité des données que vous aurez fournies, lorsque le traitement est fondé sur votre consentement ou est effectué à l’aide procédés automatisés (article 20 RGPD) ;

You may lodge a complaint with the competent supervisory authority, namely the CNIL in France (https://www.cnil.fr/fr/plaintes).

 

9. Cookies and similar technologies

 

[FOR EXAMPLE - TO BE DEFINED AND SPECIFIED]

 

 

A cookie is a small data file copied onto the hard drive of your computer or mobile device by a website or online service. It records information relating to your device's browsing activity on a website or online service (such as the pages visited or the dates and times of visits), which can be read during your subsequent visits.

 

We use cookies and/or similar devices, subject to your consent, to facilitate your browsing on our site, to understand how you interact with us and, in some cases, to offer you advertisements tailored to your browsing habits.

 

The cookies used on our Products and Services are of several types and serve different purposes:

 

Browsing cookies, which facilitate browsing or are necessary for the provision of Products and Services: session cookies, or flash cookies that enable a media player to function when necessary for the operation of Products and Services. We use these cookies to detect any browsing issues that may arise and to improve the performance and functionality of Products and Services;

• Audience measurement cookies, which enable us to collect behavioural data. This data allows us, for example, to know if you have visited the Website before, helps us identify what information may be of most interest to you, and contributes to improving your browsing experience and making it more interesting. To do this, we keep track of your preferences when you view our Products and Services. They also enable us and our Partners to display advertisements that match your interests.

 

In addition, our partners may display advertising on the Website. They may send their own cookies to your computer. We have no access to or control over the cookies that these companies may use.

 

You can selectively refuse or accept the installation of audience measurement cookies and/or the installation of cookies by our partners by configuring your Internet browser on your device. Access to certain offers and sections of our Products and Services may then be altered or even impossible.

 

We invite you to visit the CNIL website at the following address: http://www.cnil.fr or consult the help and documentation for your Internet browser.

 

 

You can restrict the use of cookies by changing your browser settings:

 

[Check for updates]

 

 

In Internet Explorer (computer version):

Click on the cog icon at the top of the browser window and select ‘Internet Options’.

In the options window, click on the ‘Privacy’ tab.

Click on the ‘Advanced’ button.

To enable cookies, select ‘Accept’ or ‘Ask’.

To disable cookies, select ‘Accept’ or ‘Ask’.

You can do the same for third-party cookies.

 

 

In Microsoft Edge (computer version):

Click on the three dots (...) at the top right of the browser window and select ‘Settings’.
In the ‘Advanced Settings’ section, click on ‘Show Advanced Settings’.

In the cookies section

To enable cookies + third-party cookies, select ‘Do not block cookies’

To enable cookies from primary sites (such as those offered by ViDAL), select ‘Block third-party cookies only’ To disable cookies, select ‘Block all cookies’

 

In Microsoft Edge (Mobile Version):

Click on the three dots (...) at the bottom of the browser window and select ‘Settings’.
In the ‘Advanced Settings’ section, click on ‘Privacy’.

To enable cookies, disable ‘Block Tracking’.

To disable cookies, enable ‘Block tracking’.

 

 

In Firefox (Desktop Version):

Click on the hamburger menu in the top right corner of the browser window and select ‘Options’.
Select the ‘Privacy & Security’ tab.

To enable cookies, tick the box ‘Accept cookies and site data (recommended)’.

To disable cookies, select the box ‘Block cookies and site data (may prevent some sites from functioning)’.

 

 

In Firefox (mobile version):

Click on the three vertical dots in the top right corner of the browser window and select ‘Settings’.
Select the ‘Privacy’ tab.

Click on ‘Cookies’.

To enable cookies + third-party cookies, select ‘Allowed’.

To enable cookies from primary sites (such as those offered by ViDAL), select ‘Allowed, except third-party cookies’.

To disable cookies, select ‘Not allowed’.

 

 

In Chrome (computer version):

Click on the three vertical dots in the top right corner of the browser window and select ‘Settings’.

Expand the ‘Advanced settings’ section.

Click on ‘Content settings’, then click on ‘Cookies’.

To enable cookies, select ‘Allow sites to save and read cookie data (recommended)’.

First-party and third-party cookies are then enabled. To accept only first-party cookies, select ‘Block third-party websites from saving and reading cookie data’.

To disable cookies, deselect ‘Allow sites to save and read cookie data (recommended)’.

 

 

In Chrome (Mobile Version):

Click on the three vertical dots in the top right corner of the browser window and select ‘Settings’.
Expand the ‘Advanced Settings’ section.

Click on ‘Site Settings’.

Click on ‘Cookies’.

To enable cookies, select ‘cookies’.

First-party cookies and third-party cookies are then enabled. To accept only first-party cookies, deselect ‘Allow third-party cookies’.

To disable cookies, deselect ‘cookies’.

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In Safari (computer version):

Select the Safari menu > Preferences.

Click on the ‘Privacy’ section.

In the ‘Cookies and Website Data’ section:

To enable cookies, select ‘Always Allow’. ‘Allow Only for This Website’

To enable cookies from previously visited websites, select ‘Allow Only for Visited Websites’

To disable cookies, select ‘Always Block’.

 

 

In Safari (Mobile Version on Apple iOS)

Go to the iPhone ‘Settings’.

Click on ‘Safari’.

Go to the ‘Privacy and Security’ section.

To enable cookies, disable ‘Block All Cookies’.

To disable cookies, enable ‘Block all cookies’

 

For other browsers and mobile devices:

If you want to restrict the use of cookies for another browser or on a mobile device, go to the official website of the browser or device manufacturer or consult the documentation they have provided, then follow the instructions.

 

11. Changes to our Policy

 

We may occasionally modify this Policy. When necessary, we will notify you and/or seek your consent. We recommend that you regularly check this page for any changes or updates to our Policy.